This agreement and the information in it are provided in confidence, for the sole purpose of providing a quality fishing charter service, and may not be disclosed to any third party or used for any other purpose without the expressed written permission of THE CLIENT(S) or CUSTOMER(S).
CANCELLATION
Holiday & Selected Dates
There will be no refunds for cancelations during long weekends, special holidays, Easter week, and, from December 22nd through January 7th.
LATE DEPARTURES
Boat charter time counts upon scheduled departure, whether the passengers are yet onboard or not. If there is a late departure due to delay of one or several passengers, the trip will be completed according to the remaining time of the charter.
CRUISING SPEED
Boat Charters will be operated according to the stated Cruising Speed in the Brochure or Description sheet of each Vessel; they may vary according to the Design, Boat Length or Type and Water Activity chosen. Therefore, Trips which demand a higher cruising speed by the customer may apply additional charges according to the fuel consumption cost and/or time not covered on the regular charter basis.
PAYMENT
The Charter must be fully paid before departure, otherwise, the trip will be canceled and no refund will be issued.
WEATHER & PORT CLOSURES
Rain or unfavorable weather alone does not automatically qualify for cancellation or refund.
If the Harbor Master closes the port, restricts navigation, or the Captain determines that conditions are unsafe, Phantom Fishing may reschedule the charter at no additional charge. If rescheduling is not possible, a full or partial refund may be issued depending on the circumstances and services provided.
REFUNDS & RESCHEDULES
For cancellations made 30 days or more before the scheduled departure, any amount paid will be refunded in full.
For cancellations made between 8 and 29 days before departure, a cancellation fee equal to 50% of the Total Charter Cost will apply. Any amount paid above this fee will be refunded.
For cancellations made 7 days or less before departure, as well as No Shows, 100% of the Total Charter Cost is non-refundable.
If the reservation was secured with a partial deposit, the same cancellation periods apply. Any refundable amount will be calculated based on the applicable cancellation fee and the amount already paid.
There are no refunds for seasickness or for a guest voluntarily deciding to end the trip early.
LIABILITY ABOARD
Clients accept liability for damages or loss of equipment due to negligence and an open credit card voucher or security deposit will be required when signing a service contract. All the vessels of the Phantom Fishing fleet are responsible for the security and safe transportation of its passengers and offer a Full Coverage Passengers Liability Insurance for every operated charter. Passengers must strictly follow the Captains orders and crew instructions to participate in a safe trip.
CHILDREN LIABILITY
Children aboard are supervised by crew members most of the time, nevertheless, they travel under the responsibility and strong supervision of their Parents or other adults on board, in the sea and on land. Therefore, Phantom Fishing accepts no liability on this matter.
EXTRA HOURS
Additional hours to the excursion can be requested to the Ship’s Captain or Crew during the Trip and before the Vessel returns to the dock. In order to provide the best Service and Trip itinerary on every Charter, we highly recommend you to inform us either through your Concierge or Travel Agent of any possible changes prior to your trip date / Boarding. The Cost for any additional hours may vary according to each Vessel. We recommend asking the captain any questions ahead of time.
ALCOHOL & BEHAVIOR
The Ship’s Captain has full authority to cancel the trip if any passenger’s behavior is jeopardizing the integrity of the vessel or the safety of its occupants by means of improper or incoherent actions contrary to the service the ship is been chartered for. In this case, there will be no refund and, if applicable, the Captain may have the obligation to notify the Harbor Master if, during the trip, any illegal activity is taking place by any of its passengers.
DRUGS & WEAPONS
It is the policy of Phantom Fishing to prohibit the possession and/or use of drugs and weapons onboard of any of our vessels. Any possession or use of drugs and/or weapons by our passengers during the trip will result in the immediate return at the client’s expense and authorities will be notified.
SHIP CABINS
Both bathrooms and ship cabins are NON SMOKING PLACES. During the trip, their use is prohibited for illegal activities such as: Use of drugs and/or weapons, sex with minors, improper manners not specified within this agreement which, in general, may totally or partially damage the reputation of Phantom Fishing, or the current boat state: furniture, decorative items, upholstery, electronic devices, carpets, mirrors or props aboard. The cost of missing items and/or repairing damaged ones will be at client’s expense.
PETS
Pets are not allowed on board most of our vessels; please ask your concierge or travel agent prior to making a booking.
PRICES
Some vessels’ rate may vary according to specific high season dates or a trip schedule, such as Christmas Eve (Dec.24th), Christmas Day (Dec. 25th), New Year’s Eve, January 1st, or, a special night event in the Sea when it is scheduled after 9PM.
FISHING TRIPS
Time of departure during rainy season (May through Oct) is subjected to sea visibility at dawn, sunrise time, distance to pick up spot and the requested fishing trip (4, 6, 8hrs,…). This is due to the high risk of boat damage if hitting unseen floating objects, dragged down by rivers to the sea during heavy or continuous rains, which cause most of the last minute boat failures and accidents reported, turning into boat no-show, big delays and/or constant reschedules when applicable. Clients and travel agents, as well as concierges, should have in mind that communication between the crew and the client is a must during the early hours of the day, otherwise, the client must be provided with a phone number of our operative staff in charge of dispatching their trip or vice versa. Our reservations’ agent will inform the best departing time for your trip depending on the situation.
OTHERS
Phantom Fishing reserves the right to change this policy at any time. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. If you have any questions or doubts about our policies, please contact us for further information.